Feedback: integrations-amazon-connect

Documentation Feedback

Original URL: https://www.assemblyai.com/docs/integrations/amazon-connect
Category: integrations
Generated: 05/08/2025, 4:29:04 pm

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Claude Sonnet 4 Feedback

Generated: 05/08/2025, 4:29:03 pm

Documentation Analysis and Improvement Recommendations

🔴 Critical Issues

1. Missing Error Handling & Troubleshooting Section

• No guidance for common failure scenarios (API rate limits, S3 permissions, Lambda timeouts)
• No troubleshooting steps for when transcriptions fail
• Missing validation steps to verify the integration is working

2. Security Vulnerabilities

• Recommends AmazonS3FullAccess policy (overly broad permissions)
• No guidance on least-privilege access
• Missing encryption considerations for sensitive call recordings

3. Code Quality Issues

• Syntax error in Step 3: inconsistent indentation in the lambda_handler function
• Hardcoded 3-second polling interval without explanation
• No error handling for S3 operations

🟡 Structure & Clarity Issues

4. Missing Prerequisites Detail

# Recommended Addition:
## Prerequisites
- **AssemblyAI account** with API key ([sign up here](link))
- **AWS account** with billing enabled
- **Amazon Connect instance** with admin access
- **Estimated setup time**: 30-45 minutes
- **Required AWS permissions**: Lambda, S3, IAM, CloudWatch access

5. Incomplete Cost Information Add a cost estimation section:

## Cost Considerations
- **AssemblyAI**: $0.37 per audio hour transcribed
- **AWS Lambda**: First 1M requests free, then $0.20 per 1M requests
- **S3 storage**: $0.023 per GB/month for standard storage

6. Architecture Overview Missing Add a diagram showing the flow: Amazon Connect → S3 → Lambda → AssemblyAI → S3

🟡 Technical Improvements

7. Lambda Function Enhancements

# Add these improvements to the Lambda function:

# Better error handling
def lambda_handler(event, context):
    try:
        # Validate environment variables at start
        api_key = os.environ.get('ASSEMBLYAI_API_KEY')
        if not api_key:
            logger.error("ASSEMBLYAI_API_KEY environment variable not set")
            raise ValueError("ASSEMBLYAI_API_KEY environment variable is not set")

        # Add input validation
        if 'Records' not in event:
            logger.error("No S3 records found in event")
            return {"statusCode": 400, "body": "Invalid event format"}

        # Process with retry logic
        for record in event['Records']:
            try:
                process_record(record, api_key)
            except Exception as record_error:
                logger.error(f"Failed to process record: {str(record_error)}")
                # Continue processing other records instead of failing completely
                continue

    except Exception as e:
        logger.error(f"Lambda function error: {str(e)}")
        # Return proper error response
        return {
            "statusCode": 500,
            "body": json.dumps({"error": str(e)})
        }

8. Security Improvements Replace Step 7 with:

### Step 7: Configure IAM Permissions (Security Best Practice)

Instead of using `AmazonS3FullAccess`, create a custom policy:

1. In IAM, click **Policies** → **Create Policy**
2. Use this JSON policy (replace `YOUR-BUCKET-NAME`):

```json
{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Effect": "Allow",
      "Action": [
        "s3:GetObject"
      ],
      "Resource": "arn:aws:s3:::YOUR-BUCKET-NAME/connect/*/CallRecordings/*"
    },
    {
      "Effect": "Allow",
      "Action": [
        "s3:PutObject"
      ],
      "Resource": "arn:aws:s3:::YOUR-BUCKET-NAME/connect/*/AssemblyAITranscripts/*"
    }
  ]
}

### 🟡 User Experience Issues

**9. Missing Validation Steps**
Add after each major step:
```markdown
### ✅ Verification
- Test the Lambda function with a sample S3 event
- Verify the S3 event notification is properly configured
- Check CloudWatch logs for any errors

10. Incomplete Examples Add a section showing what the output looks like:

## Sample Output
Your transcripts will be saved as JSON files containing:
```json
{
  "text": "Hello, thank you for calling customer service...",
  "confidence": 0.95,
  "words": [...],
  "speaker_labels": true,
  "utterances": [...]
}

**11. Missing Monitoring & Maintenance**
```markdown
## Monitoring Your Integration
- **CloudWatch Metrics**: Monitor Lambda invocations and errors
- **Cost Tracking**: Set up billing alerts for unexpected charges
- **Log Retention**: Configure log retention periods (default: never expire)
- **Performance**: Typical processing time is 15-25% of audio duration

🟢 Additional Recommendations

12. Add Quick Start Option

## Quick Deploy (Advanced Users)
For experienced AWS users, deploy using our CloudFormation template:
[Deploy Stack Button] - Sets up Lambda, IAM roles, and policies automatically

13. Integration Testing Section

## Testing Your Integration
1. Make a test call to your Amazon Connect instance
2. Verify the recording appears in S3 within 2-3 minutes
3. Check that the Lambda function triggers (CloudWatch logs)
4. Confirm the transcript appears in the AssemblyAITranscripts folder
5. Validate the transcript content and accuracy

14. FAQ Section Add common questions:

• “How long do transcriptions take?”
• “What audio formats are supported?”
• “How do I handle multiple languages?”
• “Can I get real-time transcription?”

Priority Implementation Order:

1. Fix code syntax errors (Critical)
2. Add security improvements (Critical)
3. Add troubleshooting section (High)
4. Improve structure with prerequisites/costs (High)
5. Add validation steps (Medium)
6. Add monitoring guidance (Medium)

This documentation has good technical depth but needs significant improvements in error handling, security, and user guidance to be production-ready.

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